Privacy Policy

housing-disrepair-team.co.uk is a trading style of The Housing Disrepair Team. Housing Disrepair Team takes the security and privacy of the personal information that you provide very seriously and is committed to protecting and respecting your privacy. Housing Disrepair Team takes every reasonable precaution to ensure that your information is used only in ways outlined in this Privacy Policy and handled in compliance with the Housing Disrepair Team Terms and Conditions.

This Privacy Policy will explain how Housing Disrepair Team will use your information for marketing and all other purposes. By submitting your details to Housing Disrepair Team via the website housing-disrepair-team.co.uk (the “Site”, “We”, “Us”), or by telephone via call centre (the “Call Centre”), you consent to Housing Disrepair Team using your personal information in accordance with this Privacy Policy. This policy sets out the basis on which any personal data Housing Disrepair Team collects from you, or that you provide to Us, will be processed by us. Please read the following carefully to understand Housing Disrepair Team practices regarding your personal data and how we will treat it.

Cookie Use

For the purpose of legitimate interests between us it is necessary for this website to use cookies. In fact, most websites that you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either by creating session cookies (for the duration of your visit) and/or persistent cookies (for repeat visits). This makes the interaction between you and the website faster and easier. If a website does not use cookies, it will think you are a new visitor every time you move to a new page on the site — for example, when you enter your login details and move to another page, it will not recognise you, and it will not be able to keep you logged in. Cookies are also used to enable targeted advertising or marketing messages based on your location and/or browsing habits. Cookies may be ‘first party cookies’ (set on the website you are visiting) or ‘third party cookies’ (set by other parties who run content on the page you are viewing). Third-party cookies assist with collating information for analytics or targeted marketing.

What is a cookie?

A cookie is a simple unique text file stored on your computer or mobile device by a website server. Only that website’s service is able to retrieve or read the contents of that cookie file. Each cookie is unique to your web browser and contains anonymous information.

Information We Collect

We may collect and process the following data about you:

  • Personal identification information (Name, date of birth)
  • Contact information including email address and telephone number
  • Property address including postcode
  • Landlord or housing provider details
  • Information regarding housing disrepair issues
  • Financial information where necessary to process claims
  • IP address, browser type, and usage data

How We Use Your Information

We use the information we collect to:

  • Assess your eligibility for a housing disrepair compensation claim
  • Contact you about your potential claim and next steps
  • Liaise with landlords, solicitors, and third parties as required
  • Comply with legal and regulatory obligations
  • Improve our services and website functionality
  • Send marketing communications where you have consented

Legal Basis for Processing

We process your personal data based on:

  • Consent: You have given clear consent for us to process your personal data for a specific purpose
  • Contract: Processing is necessary for the performance of a contract with you (e.g., assessing your claim)
  • Legal Obligation: Processing is necessary for us to comply with the law
  • Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party

Sharing Your Information

We may share your information with trusted third parties who assist us in operating our services, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. This includes:

  • Solicitors and legal representatives handling your claim
  • Housing providers and landlords involved in the disrepair matter
  • Expert witnesses and surveyors
  • Service providers who assist in the operation of our website
  • Regulatory bodies where required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For housing disrepair claims, we typically retain records for up to 7 years after the conclusion of a claim, or longer if required by law.

Your Rights

Under the GDPR and DPA 2018, you have the following rights regarding your personal data:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (“right to be forgotten”)
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Rights Related to Automated Decision-Making: Not be subject to solely automated decisions

To exercise any of these rights, please contact us at Info@housing-disrepair-team.co.uk.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date below. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: Info@housing-disrepair-team.co.uk

Address: 82 Great Eastern St, London EC2A 3JF, UK

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